In my chosen career path, you run across a LOT of unhappy people. Especially in today’s real estate market. The majority of sellers are taking a loss. In other words, if you are selling your house and paying to sell your house (owing money at closing), you are not alone, and, in fact, you’re in the majority these days.
My favorite seller clients are those who know the market sucks and come to our first appointment with the worst expectations known to man. Sometimes, they are 100% correct on how bad they believe things to be, and other times, I get to give them somewhat positive news by telling them things like, “Instead of bringing $20,000 to closing, it looks like you’re only going to need $10,000!”.
That’s like a doctor telling a patient – “instead of cutting off both your legs, I’m only going to cut off one” and expecting the patient to jump and click their heels together(for the last time) for joy. Not happening.
But I’ve gotten used to it. I’ve gotten used to being the bearer of bad news most of the time and watching knee jerk reactions. I’ve gotten used to troubleshooting difficult situations and finding the least painful way to get out of them. I’ve gotten really good at remaining calm when clients look at me and tell me they don’t have the money to bring to closing and therefore, can’t afford to sell their home. And I’ve gotten great at listening to clients who are 2 months away from watching their homes slip into foreclosure.
What I haven’t gotten good at is having others treat me like utter crap.
No one anywhere deserves to be talked down to or spoken to without respect. I don’t care how much you may dislike them or what they stand for. Because, at the end of the day, we are all just people, trying our best and acting on the beliefs we have. We’re doing everything we can to protect what’s important to us, and as much as I wanted to tell the asshole who called me incompetent today to “Go to Hell after taking a long walk on a short pier and oh, by the way… your grammar is equivalent to that of a 5 year old,” I didn’t.
I let him say his piece and acted as professionally as I could.
Then I went to the bathroom and had a moment… and no one knew I let it get to me, not even him.
Well, maybe the lady in the stall next to me, but she’d really only know who I was if she saw my shoes again and I’ll put that pair on time out for a while until the coast is clear.
And shame on her for not asking if I was ok!
At the end of the day, if my integrity is all I’ve got left, I’m cool with that. Just wish others had a little more at times.
Remember, you always have the opportunity to be the bigger person. It’s not easy, but it’s an opportunity for growth when you least expect it.